Resume

Objective:Am looking for challenging work utilizing the skills and experience I have acquired during the past 20 years of working with the public in computers, web page design, internet technical support, retail management, retail sales and customer service. I thrive in a fast paced environment, am really good working with people and really enjoy learning new things in technology and other fields. My training and work experience in the last six years has really focused on physical and network security, network administration, cctv systems, security system installations and maintenance, network administration and security and end user technical support.

PROFESSIONAL EXPERIENCE

San Luis Obispo, California
Sr. Information Technology Support Specialist – Network duties include Microsoft Active Directory maintenance, schedule and verify server backups, install and maintain server hardware, install and maintain server software, approve and release windows updates, install and test new software applications, create and maintain vpn and firewall pinholes for users, monitor user quotas and assist in any network related issues. Other job duties include but are not limited to answering the help desk phone – I am the first line of support for Corporation employees with computer/printer/network problems, specify and procure computer and printer equipment for all Corporation departments, implement and install software/hardware for end users, maintain inventory of printer supplies, maintain and track all IT assets for the Cal Poly Corporation and assist in maintenance of web sites.

San Simeon, California
Security and Technology Department – Assistant to the Network Administrator, maintain network servers and monitor backups, technical support for the park computer users, security systems installation and integration, installing new computers, installing software and hardware, troubleshooting computer and network problems, product research, installation and maintenance of fiber optics network backbone, and web page maintenance.

San Luis Obispo, California
Assistant manager, safety manager, receiving manager. In charge of receiving trucks, managing the warehouse, dispersing merchandise throughout the store and managing the stocking crew as well as customer service, merchandising of product and cashiering. Customer service associate, Beverage department. Assist customers in all departments, restocking, merchandising, cleaning and cashiering.

Hilo, Hawaii
My commercial web page design business (www.kevdog.com). Web page design services, hosting, maintenance, administration, scanning services, web site promotion and computer consultation.

Hilo, Hawaii
Managerial duties, creating employee schedules, general accounting, ordering of merchandise, cashiering, food preparation, serving customers, sign design, and web page maintenance.

Hilo, Hawaii
Dispatcher - duties include customer service, safety briefing customers for their helicopter tour, arranging seating for proper weights and balance of aircraft and safely loading and unloading of passengers into helicopter for tour.

Hilo, Hawaii
In charge of Hilo office operations, internet service provider customer service, technical support, computer maintenance, created customer software kits and documentation, web page creation, web page maintenance, and general office duties.

EDUCATION

Dublin, California
FrontRange Solutions HEAT Call logging Administration Series Training

Sarasota, Florida
Pacom Field Technician Training RTU & GMS

Hilo, Hawaii
One semester of Computer Science

Fresno, California
Pharmacy Technician Certificate

Fresno, California
Associate of Science Degree in Architecture